Explore How I Can Help

There are various ways I can provide help, from one-to-one sessions at your home to remote access support, when appropriate. The key point is, you don’t have to suffer in silence or get frustrated trying to resolve an issue. I’m here to help.

Two men sitting at a wooden table, using smartphones and a laptop in a cozy home setting. One man wears an Apple Watch

Simple, transparent pricing

No complicated packages, no confusing jargon and no unexpected bills. Just friendly, practical tech help when you need it.

  • €40 per hour

    Friendly, one-to-one help in your own home.

    Whether something isn't working, you need help setting up a new device, or you'd simply like someone to show you how to do something, I'm happy to help.

    First hour €40, then charged in 15-minute increments.

    Travel is free within 10 km of Cordes-sur-Ciel.
    10–20 km: €10
    20–30 km: €15
    30–40 km: €20
    Further afield? Just get in touch.

  • 6 hours for €210

    Save €30 and have someone you know to visit whenever technology decides not to cooperate.

    Your six hours can be used whenever you need them over 12 months, in convenient 30-minute increments.

    Perfect for ongoing help with your Computer, Phone, Tablet, Wi-Fi, email, photos, passwords, smart devices and more.

    €210 · 6 hours · Valid for 12 months

    Travel is free within 10 km of Cordes-sur-Ciel.
    10–20 km: €10
    20–30 km: €15
    30–40 km: €20
    Further afield? Just get in touch.

  • €15 for up to 30 minutes

    Some problems don't need a home visit, or you may be too far away for me to visit you.

    Quick Remote Help
    €15 — up to 30 minutes. If I can help you remotely, it's just €15 for the first 30 minutes.

    Longer Remote Support
    €30/hour

    Sessions are normally limited to one hour.

    If we discover that you need more help than I can provide remotely, I will supply next steps to resolve your issue.

  • Prefer to know exactly what it will cost? These popular services have a simple fixed price, with no clock-watching.

    🍎 New Device Setup — €60 + Travel (see below)

    Got a new iPhone, iPad, Mac or PC? I'll help get everything set up properly and ready to use.

    Includes:

    • Initial device setup

    • Apple ID or Microsoft account setup

    • Email setup

    • Wi-Fi connection

    • iCloud or cloud settings

    • Essential security and privacy settings

    • Find My setup on Apple devices

    • Basic backup settings

    • Software updates

    • A quick introduction to your new device

    €60 fixed price — up to 90 minutes

    If you're moving everything from an old device, ask about New Device Setup + Data Transfer.

    🔐 Digital Security Check-up — €60 + Travel (see below)

    Not sure whether your devices and online accounts are properly protected?

    I'll go through your setup with you and help make things safer and easier to manage.

    Includes:

    • Password and account security check

    • Two-factor authentication

    • Apple or Google account security

    • Device passcodes and security settings

    • Find My / device recovery settings

    • Backup check

    • Scam and phishing advice

    • Browser security and privacy

    • Password manager advice

    • Emergency and account recovery options

    €60 fixed price — up to 90 minutes

    No scare tactics and no technical jargon — just practical advice and help putting things right.

    📱 iPhone & iPad Health and Safety Setup — €50 + Travel (see below)

    Your iPhone and Apple Watch can do much more than make calls and send messages.

    I'll help you set up the safety and accessibility features that are useful to you, including:

    • Medical ID

    • Emergency Contacts

    • Emergency SOS

    • Fall Detection on compatible Apple Watches

    • Health app basics

    • Medication reminders

    • Location sharing and Find My

    • Accessibility features

    • Hearing features on compatible AirPods and devices

    I'll also show you how everything works so you're comfortable using it afterwards.

    €50 fixed price — up to 60 minutes

    🛜 Home Wi-Fi Check-up — €60 + Travel (see below)

    Slow Wi-Fi? Rooms where the signal disappears? Devices that keep disconnecting?

    I'll check your home network and help identify what's going wrong.

    Includes:

    • Wi-Fi speed and coverage checks

    • Router positioning

    • Wi-Fi settings

    • Connection problems

    • Connecting troublesome devices

    • Basic network security check

    • Advice on improving coverage

    • Mesh Wi-Fi or hard-wired recommendations if needed

    €60 fixed price — up to 90 minutes

    If new equipment is required, I'll explain your options before you spend anything.

    Something else?

    Most technology problems don't fit neatly into a package — and that's absolutely fine.

    General Tech Help — €40 per hour + Travel (see below)

    Mac, PC, iPhone, iPad, email, printers, photos, Wi-Fi, smart devices, passwords or simply learning how something works.

    Tell me what's troubling you and we'll take it from there.

    For all Fixed Price Services travel is free within 10 km of Cordes-sur-Ciel.
    10–20 km: €10
    20–30 km: €15
    30–40 km: €20
    Further afield? Just get in touch.

What if I can’t fix or resolve it?

I don't think you should pay the full price if I haven't been able to help.

If I'm unable to resolve your problem or provide a useful diagnosis or next step, you'll pay just €20 plus any applicable travel charge.

Sometimes the answer may be that a device needs repairing or replacing, your internet provider needs to intervene, or another specialist is required. If that's the case, I'll explain what I've found and what I'd recommend doing next.

Let’s Work Together

If you're in need of tech help, complete the form with a few details about your needs.

Not sure what you need?

That's absolutely fine.

Tell me what's going wrong, or simply what you'd like to be able to do, and I'll let you know the best way I can help.

Get in touch

I'll review your message and get back to you within 48 hours.